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Student Technology Support

If you need technology assistance, please contact our Help Desk by email at helpdesk@rvaschools.net. Please provide as much of the following information as possible:

  • parent name
  • student name
  • contact telephone number
  • school
  • RPS tag number of the device

Contact the Help Desk

Chromebooks, Tablets, Hotspots

Chromebook Login Guide

Logging in with a Clever Badge (English and Spanish)

Use the Split Screen Feature on Your Chromebook: 

English • French • Spanish • Swahili

Set Up Your RPS-Issued Tablet:

English • French • Spanish • Swahili

Hotspot Guide

 

Google Support

Google Classroom Cheat Sheet for Students

Join Google Classroom & Google Meet from Your Phone (English • Spanish)

Access Google Classroom From Your RPS Tablet (English • Spanish)

How Do Students View Grades in Google Classroom?

Google Classroom FAQ (English • Spanish)

Google Meet for Students

 

ASPEN

Aspen is a secure, web-based school information management system that helps school districts track all types of student data—from attendance to conduct, grades to schedules. The Student Portal is where students can view information about themselves. You can log on to Aspen's student portal from virtually anywhere. All you need is an Internet connection.

1. Go to the URL: https://va-rps.myfollett.com/aspen/logon.do

2. Enter your Login ID and Password using the standard below. Then click on the Log On button. Please note: The first time you log on, you will be prompted to change your password. Please record in a safe place. Your Home page will then appear.

Login ID: Student ID (with the leading zeros)
Password: First four letters of the student’s last name and Student ID number (with the leading zeros)

To explain the default password, please see the example below for "student" John Smith with a student ID number 002456789. Putting it all together, the username and default password would be the following:

Username: 002456789
Password: smit002456789

French • Spanish • Swahili

 

The Affordable Connectivity Program (ACP)

Families can now get free, high-speed internet through the Affordable Connectivity Program by signing up at GetInternet.gov.

The Affordable Connectivity Program (ACP) provides eligible households up to $30/month off internet bills, as well as a one-time $100 discount off a laptop, tablet, or computer.

Households are eligible if they make up to 200% of the federal poverty level ($55,500 for a family of four), and are also eligible, regardless of income, if they participate in certain federal programs. Critically, households qualify for ACP – without regard to income – if any member of the household:

1. participates in the Free and Reduced-Price School Lunch or Breakfast program, including a child who attends one of the over 33,000 Community Eligibility Provision schools; or

2. is receiving a Pell Grant this school year.

Families also qualify if someone in the household participates in Medicaid, Supplemental Nutrition Assistance Program, WIC, Supplemental Security Income, and other programs.

Getinternet.gov